The following are Executive White Papers related to People Performance Management and Incentive Programs.
Leading in the New Age of Putting People First
In a post-recession economy, leaders are looking for new ways to lead as they center business strategies on their greatest asset: people. This paper discusses how leaders can modify their approaches and implement a new people-centered engagement concept called “Employee Enrichment.”
Bank on it: Employee Recognition, Rewards can Reap Benefits for Financial Services Industry
This executive briefing, based on the companion study, “The Role of Rewards and Recognition in Customer-oriented Citizenship Behaviors,” summarizes the findings from personal interviews and a survey of more than 3,500 branch level employees of a Canadian charter bank regarding their employee recognition programs.
A New Age - Putting People First
This is an executive summary developed from the recent Forum study, Leadership and the Performance of People in Organizations: Enriching Employees and Connecting People.
The Value and ROI in Employee Recognition: Linking Recognition to Improved Job Performance and Increased Business Value
This document is an executive summary from the 40 page study, The Value and ROI in Employee Recognition: Linking Recognition to Improved Job Performance and Increased Business Value.
The Relationship between Employee Satisfaction And Hospital Patient Experiences
This document examines the vital link in the hospital industry between employee satisfaction and the satisfaction and quality of patient care, based on extensive research conducted at a major New York City hospital. The findings are contained in further detail in a 31-page research report of the same title.
Employee Lifetime Value: “The People Impact” On Financial Success
This document examines properties shared by Employee Lifetime Value and Customer Lifetime Value, which are explored in further detail in a 45-page research report entitled “Employee Lifetime Value: Measuring the Long-Term Financial Contribution of Employees.”
The Workforce Model Every Organization Should Use
Businesses regularly measure cash flow, revenue, market capitalization, growth and profitability. Now, human capital can be added to the list of regularly measured variables.
Exploring The Building Blocks Of Employee Lifetime Value (ELTV)
This document examines properties shared by Employee Lifetime Value and Customer Lifetime Value, which are explored in further detail in a 45-page research report entitled Employee Lifetime Value: Measuring the Long-Term Financial Contribution of Employees.
Employee Life Time Value: The Critical Companion To Customer Life Time Value
Among other valuable insights, the white paper explains how to view Employee Life Time Value (ELTV) through a Critical Companion To Customer Life Time Value (CLTV) lens via seven key constructs.
The Economics of Humanity in Business
This white paper is a summary of a 45-page report entitled Pulling Together: The Increased Role and Impact of People in Organizations by Frank Mulhern, co-founder of the Forum for People Performance Management and Measurement, and Professor of Integrated Marketing Communications and Associate Dean for Research at the Medill School, Northwestern University.
The Economic Case for People Performance Management and Measurement
Compelling research links financial results and customer satisfaction to engaged employees and channel partners.
How to Make the Shift to a PPMM Strategy
This white paper defines the shared central characteristics of organizations that successfully make the shift to a PPMM strategy by integrating their internal and external marketing efforts.
People Performance Management: A roadmap for integrated internal/external marketing
A White Paper based on the First Executive Think Tank of Northwestern University's Forum for People Performance Management & Measurement.
Performance Solutions
A brief overview of People Performance Management.
Seven Steps to Performance Through People
An overview of the essential elements involved with performance improvement strategies, published by the Incentive Performance Center.
Incentives, Motivation, & Workplace Performance
A summary of research by the International Society of Performance Improvement on the impact of incentive programs and the essential steps to success. Based on a grant by the IRF.
At Last, A Real Way to Measure ROI
IRF study designed to determine which aspects of selling respond to incentive travel and how that response can be measured.
The Birth of a Needed New Profession: People Performance Management
Northwestern University announces the formation of the Forum for People Performance Management and Measurement, a unit in the Integrated Marketing Communications Department of the Medill School of Journalism.
The Benefits of Tangible Non-Monetary Incentives
Four psychological processes tip the scales in favor of tangible, non-cash incentives.
Post-Hoc Measurement and Outcome-Based Measures - Measuring the ROI of Sales Incentive Programs
The IRF study summarizes the two methodologies using case studies from companies that have implemented measurable sales incentive programs in the past, and offers insights into understanding the data requirements relative to these two ROI measurement methodologies.
The ROI of Integrated Marketing
This white paper highlights four (4) key areas that impact organizational adoption of integrated marketing and motivate employees to think and cooperate beyond their functional silos.
